Cancellation Policy

1. How to request cancellation

1. Contact The Holidays Group support with booking ID, registered phone/email, traveller name, service type and reason for cancellation.
2. Our team will verify the booking status, supplier cancellation window, fare rules, payment status and applicable charges.
3. A cancellation is accepted only after The Holidays Group or the relevant supplier confirms cancellation in writing, by recorded support communication or through booking status update.
4. Verbal requests, missed calls, social media comments or incomplete requests may not be treated as valid cancellation requests.

2. Product-specific cancellation rules

• Flights: airline fare rules, cancellation window, no-show rules, rescheduling policy and airline penalties will apply.
• Hotels, villas and homestays: property check-in policy, free cancellation deadline, non-refundable rate, peak-season rule, early checkout rule and no-show policy will apply.
• Cabs, transfers, buses, trains and tours: operator cancellation deadline, route, vehicle type, pickup time, permit, ticketing rule and local supplier policy will apply.
• Holiday packages, cruise and group bookings: package inclusions, vendor advance, block booking, airline/hotel components, event tickets, permits and group contract terms will apply.
• Visa, insurance and forex: application fees, embassy/consulate charges, insurer policy wording, forex order status and statutory requirements may make some amounts non-refundable.

3. Charges, deductions and non-refundable items

• Supplier cancellation fees, no-show fees, date-change fees, convenience fees, payment gateway charges, bank charges, service fees, documentation fees and taxes may be deducted where applicable.
• Promotional fares, special sale rates, last-minute bookings, partially used services, visa fees, insurance premiums, event tickets, permits and confirmed group inventory may be non-refundable or partially refundable.
• Cancellation charges may increase as the travel date approaches. If the customer delays confirmation, the final cancellation charge may change as per supplier rules.

4. No-show, late arrival and denied service

If a traveller misses a flight, fails to check in, reaches late for pickup, does not carry valid ID or passport, fails immigration or security checks, provides incorrect documents, misses a visa deadline or does not use the service, the booking may be treated as no-show. No-show cases may be fully non-refundable depending on supplier policy.

5. Force majeure and supplier disruption

Events such as natural calamity, weather disruption, strike, war, pandemic, government restriction, airline schedule change, airport closure, hotel closure, supplier insolvency, technical outage or other circumstances beyond reasonable control will be handled as per supplier policy, applicable law and practical recovery options available at that time.

6. Assisted cancellations and documentation

• The customer may be required to submit identity proof, payment proof, medical documents, death certificate, airline note, hotel note, government order or other documents for special cancellation consideration.
• Submitting documents does not guarantee waiver. Waiver approval depends on supplier, insurer, airline, hotel, visa partner or applicable authority.
• The Holidays Group may assist with waiver requests but cannot guarantee supplier approval.

7. Refund after cancellation

Eligible refunds after cancellation will be processed as per the Refund Policy after supplier confirmation, deduction calculation and payment verification. Refund timelines may vary depending on airline, hotel, supplier, bank, payment gateway or international partner processing.

8. Governing law and grievance support

This policy is governed by applicable laws of India, including consumer protection, contract, information technology, data protection and tax laws. Nothing in this policy limits customer rights that cannot be excluded under applicable law.

Grievance Officer / Customer Support Desk: The Holidays Group, Third Floor, Gulshan Park, H-30, Plot No 6&7, Vijay Chowk Area, Laxmi Nagar, Delhi, 110092. Mobile: 8287669022.