What we support
- Booking, payment, voucher and document support
- Travel, operations and supplier-status follow-up
- Historic booking review with available records
- Private support route using booking details
Customer care
Customer support and issue resolution
The Holidays Group provides a clear route for customers who need help with a travel enquiry, booking, payment, voucher, document, supplier-status update or service concern. Share the booking reference and the relevant details so the support team can review the matter properly.
Support that starts with the facts
For a useful review, customers should share their booking reference, registered traveller name, travel date, destination, payment or voucher details, and a short explanation of the concern. This allows the appropriate travel, operations or supplier-support desk to locate the correct record.
Service concerns and follow-up
The team reviews booking and service concerns through the available records, traveller communication, voucher details and supplier updates. If a concern relates to a historic booking, providing the approximate booking date and documents helps the team identify the right record.
Respectful, private communication
Customer details should not be posted publicly. Use the published phone or email route with the booking reference so the team can review the issue privately and respond through the right channel.
A clear route to support
Popular searches
- Travel booking support
- Voucher and document help
- Payment follow-up
- Customer service concern
- Historic travel booking support
Why choose The Holidays Group
Real travel support, reviewed workflows, secure payment, booking follow-up and separate customer, corporate, B2B and white-label travel desks.
Customer Support and Resolution FAQs
How do I ask for help with a booking?
Call +91 8287669022 or email admin@theholidaysgroup.com with the booking reference, traveller name and a short description of the help required.
What details should I share for a service concern?
Share the booking reference, travel date, traveller name, destination and relevant documents or vouchers. Please do not post personal booking information publicly.
Can historic bookings be reviewed?
Where records are available, the support team can review historic booking concerns when the customer provides enough information to identify the booking.
Where can I find published policies?
Use the Terms, Cancellation, Refund and Privacy pages linked from this website for the applicable published information.